FAQ

 

Frequently Asked Questions (FAQs) – Dermakart

Dermakart is committed to providing authentic skincare products, transparent pricing, secure payments, and reliable customer service across India. Below are answers to commonly asked questions.

Company & Business Information

Q: What is Dermakart?
A: Dermakart is an India-based online store offering skincare and personal care products from trusted manufacturers. We operate exclusively through our official website: www.dermakarts.com.

Q: Is Dermakart a registered business?
A: Yes. Dermakart operates as a legally registered business in India and follows applicable consumer protection and e-commerce regulations.

Q: Where are you located?
A: Our operations and fulfillment services are based in India.

Q: How can I contact Dermakart?
A:
Email: support@dermakarts.com
Website contact form: Available on our Contact Us page
Response time: Within 24–48 business hours (Mon–Sat)

Product Authenticity & Quality

Q: Are the products sold on Dermakart genuine?
A: Yes. All products sold on Dermakart are 100% genuine and sourced directly from authorized manufacturers or verified distributors.

Q: Do you sell refurbished or used products?
A: No. We only sell brand-new, sealed products.

Q: Are your products approved for sale in India?
A: Yes. All products comply with applicable Indian cosmetic and consumer safety regulations.

Pricing & Availability

Q: Are all prices shown inclusive of taxes?
A: Yes. Product prices displayed on our website are inclusive of applicable GST unless otherwise stated.

Q: Are there any hidden charges?
A: No. There are no hidden fees. Shipping charges (if applicable) are clearly shown at checkout before payment.

Q: Why do prices change sometimes?
A: Prices may change due to manufacturer updates, stock availability, promotions, or seasonal offers.

Q: Do you offer discounts?
A: Yes. We run occasional promotions and discount campaigns which are clearly displayed on our website.

Ordering & Secure Payments

Q: How can I place an order?
A: Orders can be placed directly on www.dermakarts.com using our secure checkout system.

Q: What payment methods are supported?
A:

  1. UPI
  2. Debit & Credit Cards
  3. Net Banking
  4. Wallets (as available)

Q: Is payment information secure?
A: Yes. All payments are processed using encrypted and PCI-compliant payment gateways. Dermakarts does not store card details.

Q: Will I receive an order confirmation?
A: Yes. After placing an order, you will receive confirmation via email or SMS with order details.

Shipping & Delivery (India Only)

Q: Where do you deliver?
A: We currently deliver only within India.

Q: How long does delivery take?
A: Delivery usually takes 3–7 business days, depending on the destination and courier partner.

Q: How will I track my order?
A: A tracking link is shared by SMS/email once your order is dispatched.

Q: Who handles deliveries?
A: We use reliable third-party courier and logistics partners for order fulfillment.

Q: What if my order is delayed or lost?
A: Please contact our support team with your order ID. We will coordinate with the courier partner to resolve the issue.

Returns, Replacements & Refunds

Q: What is your return policy?
A: Returns are accepted within 2 days of delivery if:

  • The product is unused
  • The packaging is unopened
  • The product is in original condition

Q: How do I initiate a return?
A: Email support@dermakarts.com with your order ID and reason for return.

Q: What if I receive a damaged or incorrect product?
A: Contact us within 48 hours of delivery with photos. We will arrange a replacement or refund after verification.

Q: When will refunds be processed?
A: Refunds are processed within 5–7 business days after the returned product is received and inspected.

Q: Will the refund go to my original payment method?
A: Yes. Refunds are issued to the same payment method used during checkout.

Customer Responsibility & Safety

Q: Should I perform a patch test before using skincare products?
A: Yes. We strongly recommend a patch test before full use.

Q: Is Dermakart responsible for allergic reactions?
A: Individual skin reactions vary. Customers should review ingredients carefully before purchase.

Legal & Policy Transparency

Q: Where can I find your policies?
A: You can review our policies here:

  • Privacy Policy
  • Terms & Conditions
  • Shipping Policy
  • Return & Refund Policy
  • Contact Information

(All available on our website footer.)

Need Help?

📧 Email: support@dermakarts.com
🌐 Website: www.dermakarts.com

Our customer support team is available Monday to Saturday.