Return And Refund Policy

At Dermakart, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a smooth and transparent return and refund process.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must:

  • Be new, unused, and unopened

  • Be in its original packaging

  • Be returned within 30 calendar days of delivery

  • Include proof of purchase (order confirmation or invoice)

2. Products Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare, cosmetics, or personal care products

  • Products not in their original condition

  • Items returned after the 30-day window

3. Exchanges

We accept exchanges for products that are unopened and in their original condition.
Exchanges must be requested within 30 days of delivery.

4. Return Shipping Cost

  • If the item is defective, damaged, or incorrect, Dermakart will provide a free return shipping label.

  • For all other valid returns, we also provide a free return label, with no additional return shipping cost to the customer.

5. How to Initiate a Return

To start a return, contact our support team at:
support@dermakarts.com
Include your order number and reason for return, and our team will guide you through the process.

6. Refunds

Once your return is received and inspected, we will notify you by email.

If approved:

  • Refunds are processed within 5–7 business days

  • Refunds will be issued to the original payment method

7. Condition for Refund Approval

Returns may be rejected if:

  • The product shows signs of use

  • The tamper seal is broken

  • Packaging is missing or damaged

  • The item is outside the 30-day window

If a return is rejected, the item will be sent back to the customer.

8. Contact

For questions about returns or refunds, reach us at:
support@dermakarts.com