Return And Refund Policy
At Dermakart, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a smooth and transparent return and refund process.
1. Return Eligibility
- We accept returns for defective products only(Damaged or wrong products).
- To be eligible for a return, the product must:
- Be new, unused, and unopened
- Be in its original packaging
- Be returned within 2 days of delivery
- Include proof of purchase (order confirmation or invoice)
2. Products Not Eligible for Return
- For hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare, cosmetics, or personal care products
- Products not in their original condition
- Items returned after the 2-day window
3. Exchanges
- We accept exchanges for products that are unopened and in their original condition. Exchanges must be requested within 2 days of delivery.
4. Return Shipping Cost
- If the item is defective, damaged, or incorrect, Dermakart will provide a free return shipping label.
- For all other valid returns, we also provide a free return label, with no additional return shipping cost to the customer.
5. How to Initiate a Return
- To start a return, contact our support team at:
support@dermakarts.com. Include your order number and reason for return, and our team will guide you through the process.
6. Refunds
- Once your return is received and inspected, we will notify you by email.
- If approved -
- Refunds are processed within 5–7 business days
- Refunds will be issued to the original payment method
7. Condition for Refund Approval
- Returns may be rejected if:
- The product shows signs of use
- The tamper seal is broken
- Packaging is missing or damaged
- The item is outside the 2-day window
- If a return is rejected, the item will be sent back to the customer.
8. Contact
For questions regarding these Terms, contact:
Email: support@dermakarts.com
Company Name: Dermakart
Address: Shop no.2, Unique Apartment Giriraj Society, Sukh Nagari, Bijali Nagar, Akurdi, Pimpri-Chinchwad, Maharashtra 411033