Return And Refund Policy

At Dermakart, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a smooth and transparent return and refund process.

1. Return Eligibility

We accept returns for defective products only(Damaged or wrong products).
To be eligible for a return, the product must:
Be new, unused, and unopened
Be in its original packaging
Be returned within 2 days of delivery
Include proof of purchase (order confirmation or invoice)

2. Products Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:
Opened or used skincare, cosmetics, or personal care products
Products not in their original condition
Items returned after the 2-day window

3. Exchanges

We accept exchanges for products that are unopened and in their original condition. Exchanges must be requested within 2 days of delivery.

4. Return Shipping Cost

If the item is defective, damaged, or incorrect, Dermakart will provide a free return shipping label.
For all other valid returns, we also provide a free return label, with no additional return shipping cost to the customer.

5. How to Initiate a Return

To start a return, contact our support team at:
support@dermakarts.com. Include your order number and reason for return, and our team will guide you through the process.

6. Refunds

Once your return is received and inspected, we will notify you by email.
If approved -
Refunds are processed within 5–7 business days
Refunds will be issued to the original payment method

7. Condition for Refund Approval

Returns may be rejected if:
The product shows signs of use
The tamper seal is broken
Packaging is missing or damaged
The item is outside the 2-day window
If a return is rejected, the item will be sent back to the customer.

8. Contact

For questions regarding these Terms, contact:

Email: support@dermakarts.com
Company Name: Dermakart
Address: Shop no.2, Unique Apartment Giriraj Society, Sukh Nagari, Bijali Nagar, Akurdi, Pimpri-Chinchwad, Maharashtra 411033